Terms of Service

Last updated: 2025

1. Acceptance of Terms

By installing, accessing, or using the SuperBot app ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

SuperBot is an AI-powered customer support chatbot designed for Shopify stores. The Service provides automated customer support, live chat functionality, order tracking, and FAQ management to help merchants improve their customer service experience.

3. Account and Registration

To use SuperBot, you must have an active Shopify store. By installing our app, you authorize us to access certain store data necessary to provide our services, as outlined in our Privacy Policy.

4. Subscription and Billing

  • SuperBot offers a 7-day free trial for new users.
  • After the trial period, continued use requires an active subscription.
  • Subscription fees are billed through Shopify's billing system.
  • You may cancel your subscription at any time through the Shopify admin.
  • Refunds are handled according to Shopify's app billing policies.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the integrity of the Service
  • Use the Service to transmit harmful, offensive, or misleading content
  • Violate any applicable laws, regulations, or third-party rights

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by SuperBot and is protected by copyright, trademark, and other intellectual property laws. You retain ownership of your store data and content.

7. AI-Generated Content

SuperBot uses artificial intelligence to generate responses to customer inquiries. While we strive for accuracy, AI-generated content may occasionally contain errors or inaccuracies. You are responsible for reviewing and training the AI to ensure responses align with your business policies.

8. Limitation of Liability

To the maximum extent permitted by law, SuperBot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

10. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@superbotai.xyz
Website: https://www.superbotai.xyz